Terms, Cancellation & Cooling-Off Policy.

Urgent Dispatch & Cancellation Rights

A120 Mobile Tyres LTD provides emergency and same-day mobile tyre services. Due to the urgent nature of our services, certain cancellation and cooling-off rights are limited or waived as outlined below.

By booking a service with us, you acknowledge and accept these terms.

Emergency Bookings

Emergency bookings are defined as requests where a customer requires immediate roadside assistance due to a tyre failure, puncture, or safety-critical issue.

• Emergency bookings are dispatched immediately upon confirmation
• Once a technician has been assigned, the booking cannot be cancelled without incurring the full call-out fee
• Emergency service requests waive the standard 14-day cooling-off right under the Consumer Contracts Regulations where performance begins with your consent

Same-Day Bookings

Same-day non-emergency bookings are scheduled for prompt service. If you need to cancel a same-day booking, please contact us immediately.

• Cancellations made before a technician is dispatched may be eligible for a full refund
• Once the technician is en route, the call-out fee becomes payable
• Same-day bookings are subject to the same cooling-off waiver for urgent services

Next-Day Bookings

For next-day bookings, customers may cancel up to 2 hours before the scheduled appointment time without charge. Cancellations within 2 hours of the appointment may incur a call-out fee.

Immediate Service Requests

When you request an immediate service and agree to us beginning performance before the end of the cooling-off period, you expressly waive your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This applies to all emergency and urgent services where:

• You have requested an immediate or same-day service
• You have given explicit consent for performance to begin
• You acknowledge that your cooling-off rights will be lost once performance begins

14-Day Cooling-Off Information

Under the Consumer Contracts Regulations 2013, you normally have the right to cancel a contract within 14 days without giving any reason.

However, for our services, this right is limited:

• Emergency and same-day services: The cooling-off right is waived when you request immediate performance and consent to us beginning work. This is standard for emergency tyre fitting and roadside assistance.
• Pre-booked (non-urgent) services: You may cancel within 14 days, provided no work has begun. If you request earlier performance, you waive your right to cancel for the part already performed.
• The cooling-off period begins from the date the contract is formed (e.g., when you submit a booking request and we confirm).

Consumer Rights Information

Our services are provided in accordance with the Consumer Rights Act 2015. You are entitled to:

• Services performed with reasonable care and skill
• Services provided at a reasonable price (where no fixed price was agreed)
• Services performed within a reasonable time (where no time was fixed)
• If services are not performed with reasonable care and skill, we will re-perform the service or provide a price reduction

Waiver of Cooling-Off Rights for Emergency Services

By booking an emergency or immediate service with A120 Mobile Tyres LTD, you expressly agree that:

• You require us to begin performance immediately
• You acknowledge that once the service begins, you lose your right to cancel under the 14-day cooling-off period
• If you cancel after the technician has been dispatched, the call-out fee remains payable
• This waiver is necessary for us to provide the rapid response service you require

Non-Refundable Call-Out Fee Policy

A call-out fee applies to all mobile tyre fitting and emergency services. This fee covers the cost of dispatching a technician and mobilising resources to your location.

• The call-out fee is non-refundable once a technician has been dispatched
• If we are unable to complete the service due to reasons beyond our control (e.g., unsafe location, vehicle not present, incorrect locking wheel nut key), the call-out fee remains payable
• If we cancel the appointment due to circumstances within our control, you will not be charged

Technician Dispatch Policy

Once you confirm a booking, our dispatch team assigns the nearest available technician. Dispatch decisions are based on:

• Your location and coverage area (within 30 miles of Braintree, CM77 7TZ)
• Urgency of the request (emergency vs. pre-booked)
• Technician availability and workload
• Tyre stock availability

We aim to provide estimated arrival times but cannot guarantee specific arrival times for emergency services due to variable road and traffic conditions.

Customer Cancellation Terms

To cancel a booking, please contact us as soon as possible:

• Phone: 07593 991612
• Email: a120mobiletyres@gmail.com

Summary of cancellation charges:

• Pre-dispatch cancellation: No charge (non-urgent bookings)
• Post-dispatch cancellation: Call-out fee applies
• Emergency service cancellation after dispatch: Full call-out fee
• Non-attendance (technician arrives, customer not present): Full call-out fee
• Refusal of service on arrival: Call-out fee may apply